Belete Yihune | ICT Support Officer & IT Professional

About Me

I am an IT professional with experience in technical support, networking, system administration, ERP systems, database management, and web application development. I have a strong interest in cybersecurity, automation, IoT, and emerging technologies.

I specialize in troubleshooting technical issues, supporting end users, maintaining IT infrastructure, and developing technology solutions that improve business processes and operational efficiency. I am continuously learning and expanding my technical knowledge to stay current with industry trends.

Education

University: Samara University

Degree: Bachelor of Science (B.Sc.)

Major: Computer Science

Graduation Date: September 2022

Professional Experience

IT Intern

Ministry of Urban and Infrastructure

Employment Period: August 2021 - January 2022

Provided IT support and assisted with hardware and software installation, system configuration, troubleshooting, network support, and day-to-day technical operations.

Junior ICT Officer

Addis Ababa Education Bureau

Employment Period: November 2022 - July 2023

Provided ICT support to staff and users, including computer maintenance, software installation, network troubleshooting, system configuration, user support, and resolution of day-to-day technical issues.

ICT Support Officer

Ethiopian Shipping and Logistics (ESL)

Employment Period: July 2023 - Present

Provide technical support for hardware, software, networks, ERP systems, databases, and end users. Responsibilities include system installation and configuration, network troubleshooting, user account and access management, IT asset support, CCTV and communication systems, database support, ERP administration, and resolving day-to-day ICT issues to ensure reliable and efficient business operations.

My Projects

Freight Tracking System

Develope a web-based freight tracking system using PHP to manage and monitor freight-related information, improving visibility and operational tracking.

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Warehouse Management System

Develope an in-house web-based Warehouse Management System using PHP, MySQL, JavaScript, CSS, and HTML. The system supports warehouse operations, inventory management, tracking, and reporting.

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Oracle Transportation Management (OTM)

Implementing Oracle Transportation Management (OTM) to improve transportation planning, shipment management, carrier coordination, and operational visibility. Supported system configuration, process optimization, user training, troubleshooting, and logistics workflow integration.

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Customer Complaints Bot

Develope a customer complaints chatbot using Python to facilitate customer communication, collect complaints, and improve the efficiency of customer support processes.

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